Complete our form to see if you have a potential claim.

Title Mr Mrs Miss Ms Dr Rev

Why Choose Total Reclaim

Guaranteed No Win, No Fee

Massive Success with all the big
high street lenders

Great Success with Welcome,
Firstplus & MBNA

Average Claim is £1800

No Hidden Charges

Quickest Payout is 3 Weeks

Testimonials

It has been a pleasure working with your company and I am telling all my friends and family - hopefully you will get some business off the back of this. Thank you again.

Miss K Wrightson

What is PPI?

At TOTAL RECLAIM we take the business of customer relations and any unlikey complaints very seriously. We are always striving to improve our service and any expression of dissatisfaction will be dealt with quickly, efficiently, courteously and professionally. We maintain a record of any complaints and provide our Regulator, on request, details of all complaints handled under these rules.

Complaints may be made using any of the following methods.
by writing to: Total Reclaim, Pioneer House, North Road, Ellesmere Port CH65 1AD
by e-mail: complaint@total-reclaim.net
by telephone: 0800 915 2998

Or any other form, in respect of any claims management service we provide

Please Note
We reserve the right to decline to consider a complaint, where it is made more than 6 months after you became aware of the cause of the complaint. There may be instances where we will waive this requirement. We will confirm to you in writing if a complaint has been made outside this or any other time limit and how we then intend to proceed and what we are prepared to consider.

What happens next?
We will send you a written or electronic acknowledgement of a complaint within 5 business days of receipt. In that acknowledgement we will identify the complaint, the person who will be handling your case and how you can contact them directly. The person dealing with the complaint will be of sufficient competence and where possible, will not have been directly involved in it.

Within 4 weeks of receiving a complaint, we will send you either:
a) a final response which should adequately addresses the complaint; or
b) a holding response, which explains why we are not yet in a position to resolve the complaint and will say when we will make contact you again.

Within 8 weeks of receiving a complaint we will send you either:
a) a final response which should adequately addresses the complaint; or
b) a response which explains why we are still not in a position to make a final response, giving reasons for the further delay and indicating when we expect to be able to provide a final response. The communication will also tell you that you may refer the handling of the complaint to the Claims Management Regulator if you are dissatisfied with the delay.

Resolution
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate compensation will not always involve financial monies. For example, it may result in an apology, an offer to re-do work or involve a fee refund. Where actual financial redress is considered appropriate, it may include a reasonable interest rate addition.

If you are not satisfied with our response, or if a complaint is not resolved after 8 weeks, you may refer the complaint to -

Claims Management Regulator
PO Box 7824
Burton on Trent
Staffordshire
DE14 9DP

Tel: 0845 4506858
Email: info@claimsregulation.gov.uk

Did You Know?
The Complaints Handling Rules 2006 set out the requirements that authorised businesses must meet for dealing with complaints by clients using a service regulated under The Compensation Act 2006. They require that authorised businesses;

- Have a written policy for handling complaints that meets certain standards.
- Suitably publicise the policy.

The Regulator will only normally intervene once all steps of the company's 'in house' complaints procedure have been followed. If a complainant is dissatisfied with the way that a complaint has been handled then they can ask the Regulator to review the handling of the complaint. The Regulator has the power to direct the business to reconsider the complaint and to refund any fees that have been paid, but cannot award compensation.

Is That Clear?
We hope this web page is written in clear and plain language. Please let us know if we can improve it in any way.